Business-use acknowledgement and order of terms
By accepting a proposal, placing an order, or using a paid service, the customer represents that the purchase is for business or professional use and that the person accepting has authority to bind that business. Consumer sales are not offered at launch.
The accepted proposal, order, or service schedule controls service-specific scope, price, timing, and included work. These terms supplement that document. A written negotiated agreement controls if it expressly conflicts with these general terms.
Website projects
A project begins after the scope, price, responsibilities, schedule, and required deposit are accepted. The deposit is credited toward the project. Once substantive project work begins, the deposit is nonrefundable except where O-Tech agrees otherwise in writing.
The customer will provide accurate content, approvals, access, licenses, and feedback on time. Scope changes require written approval and may change fees or timing. If required customer input remains outstanding for 30 days, O-Tech may pause the project and revise the schedule. If the delay remains unresolved for 60 days, O-Tech may close the project by written notice, invoice work performed and noncancelable commitments, and require a new scope and schedule before work resumes. The remaining project balance is due before production cutover, transfer, or release of final deliverables unless the written order states another milestone.
After full payment, the customer receives ownership of the client-specific finished deliverables identified for transfer. O-Tech retains its reusable framework, libraries, platform code, generalized tools, methods, templates, and pre-existing intellectual property. Third-party components remain governed by their own licenses.
Professional Services
Professional Services may include consulting, support, migration, assessment, analytics or conversion setup, content implementation, email work, search implementation, training, troubleshooting, and other technical services identified in an accepted order. Unless the order states a fixed price or another rate, approved work beyond the included scope or plan allowance is billed at $125 per hour in reasonable increments.
Estimates are planning guidance rather than a guarantee unless expressly identified as a fixed fee. O-Tech will obtain approval before material out-of-scope work and may require access, customer decisions, third-party cooperation, or a separate discovery phase before confirming the final approach.
Customer materials, confidentiality, and access
The customer represents that it has the rights and permissions needed for content, data, trademarks, software, accounts, and instructions it supplies. Each party will use the other party’s confidential information only for the services, protect it with reasonable care, and disclose it only to personnel and providers who need it or when law requires disclosure.
The customer will provide lawful, authorized access and will maintain an owner-controlled copy of critical credentials and business records. O-Tech may use secure delegated access or service accounts when the platform supports them and may remove its access after the service ends.
Managed Care
Managed Care is a prepaid recurring business service. Essentials includes no support-time allowance, Growth includes up to 60 minutes per month, and Priority includes up to 120 minutes per month, subject to the accepted order. Unused included time does not roll over. Approved additional work is billed at $125 per hour unless the order states another rate.
A request outside the supported platform, plan scope, or available access may require a separate estimate. Managed Care reduces operational risk but does not guarantee uninterrupted service, perfect security, search placement, or compatibility with every future third-party change.
Managed hosting and acceptable use
Managed hosting is a prepaid recurring business service for the site, capacity, storage, and support stated in the order. Domains and email remain separate customer responsibilities unless the order expressly includes O-Tech management.
Customers may not use hosting for unlawful activity, abuse, unsolicited bulk email, credential theft, malware, unauthorized access, intellectual-property infringement, excessive resource consumption, or content that exposes O-Tech or its providers to material security or legal risk. O-Tech may isolate or suspend an affected service when reasonably necessary to protect systems or comply with law, while using reasonable efforts to notify the customer when circumstances permit.
Automatic destructive termination remains disabled. After cancellation or expiration, O-Tech will normally provide a 30-day grace period for an available export or recovery request before manual deletion from active systems, unless the order states another period, nonpayment or abuse requires isolation, or law requires preservation. Backup copies age out through their normal rotation.
Third-party platforms and domains
Hosting companies, registrars, payment providers, email services, plugins, themes, software vendors, and other third parties operate under their own terms, availability, security, pricing, and license rules. O-Tech will use reasonable care in selecting and administering approved providers but does not control their systems or promise that a third-party product will remain available or unchanged.
The customer is responsible for timely renewal and accurate registrant information for domains and other customer-owned accounts unless the order expressly assigns that task to O-Tech. Third-party fees, premium licenses, usage charges, and price changes are separate unless the order says they are included.
Renewal, cancellation, refunds, and taxes
Managed Care and hosting renew for the billing period shown in the order. Cancellation stops a future renewal when received before the stated renewal or cancellation deadline; it does not retroactively refund a completed or current prepaid service period. Completed setup, migration, project, and support work is nonrefundable. O-Tech may approve another result in writing when service failure or unusual circumstances justify it.
Prices exclude applicable taxes unless the order says otherwise. Tax is determined from the service classification and the customer’s service-use or business location. The customer must provide accurate location and exemption information. Materially different services may be separately classified and priced.
Invoices, payment, and suspension
Invoices are due on the date and under the method stated in the order or invoice. The customer will promptly dispute a billing error and pay undisputed amounts when due. O-Tech will not add a late fee unless it is disclosed in the applicable order, invoice, or policy and permitted by law.
After reasonable notice, O-Tech may pause work or suspend an affected recurring service for material nonpayment, unsafe or unlawful use, loss of required access, or a material breach. Suspension does not erase amounts already earned or third-party commitments. O-Tech will not run automatic destructive termination at launch; permanent deletion requires manual review.
Backups, security, and customer copies
When backups are included, they are maintained according to the selected plan and available platform capabilities. Backups support disaster recovery; they are not a substitute for customer-owned copies of critical content, data, domain records, and credentials. Restore timing and completeness can be affected by provider availability, corruption, retention windows, and the nature of the incident.
Each party will protect credentials and promptly report suspected compromise. The customer is responsible for authorized users, lawful content, and licenses for supplied material. O-Tech will use reasonable operational safeguards and documented recovery practices but cannot promise that every incident, interruption, data loss, or third-party failure will be prevented.
Limited warranties and responsibility
O-Tech will perform the services with reasonable professional care and will address a reproducible failure to meet an accepted written requirement if reported within the warranty or review period stated in the order. Except for that commitment and any express written warranty, services and third-party components are provided as available, without a promise of uninterrupted operation, specific business results, search ranking, revenue, or compatibility with every future change.
To the extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary, or consequential damages, lost profits, or lost business arising from the services. O-Tech’s aggregate liability arising from a claim will not exceed the fees paid to O-Tech for the affected service during the six months before the event, except for liability that cannot lawfully be limited, fraud, or willful misconduct.
Claims arising from customer instructions
The customer will defend and reimburse O-Tech for a third-party claim arising from customer-supplied content, unlawful instructions, unauthorized access provided by the customer, or the customer’s use of the service in violation of these terms, to the extent the claim was not caused by O-Tech’s own breach, negligence, or willful misconduct. O-Tech will give prompt notice and reasonable cooperation, and the customer may control the defense with counsel reasonably acceptable to O-Tech.
Service interruption and events outside control
Neither party is responsible for delay caused by events reasonably outside its control, including provider outages, internet or utility failures, attacks, disasters, government action, labor disruption, or the other party’s delay. The affected party will use reasonable efforts to limit the impact and resume performance. Payment remains due for work already performed and noncancelable third-party commitments.
Governing law and general provisions
Connecticut law governs these terms without regard to conflict-of-law rules. The state and federal courts serving New Haven County, Connecticut have exclusive jurisdiction, and each party consents to that venue, unless an accepted written agreement states another dispute process.
These terms, the accepted order, and any incorporated service schedule are the complete agreement for the covered service. Amendments and waivers must be in writing. If a provision is unenforceable, the remainder continues. Neither party may assign the agreement without the other’s consent except in connection with a merger, reorganization, or sale of substantially all relevant assets. Provisions concerning payment, ownership, confidentiality, limits, claims, and dispute terms survive termination.
Support, notices, and changes
Support requests and cancellation notices should be sent through the client area or to [email protected]. Billing communications are sent from [email protected]. Transactional messages necessary to administer an account or service are separate from optional marketing.
O-Tech may update these general terms for future orders or renewals. A material change affecting an existing committed service period will be communicated through the account contact or client area. Questions may be sent to [email protected].
